At Best Online Exam Help, we understand that changes in plans or unexpected circumstances can occasionally require our clients to cancel their orders. Our mission is to provide reliable, high-quality services in essay writing, proctored exams, online classes, and subject-specific tutoring, and to maintain transparency and flexibility in all our policies. The cancellation policy below outlines the conditions under which clients may request cancellations, ensuring fair practices and clarity.
Please read our cancellation policy carefully to understand the circumstances and procedures for requesting a cancellation. This policy is designed to apply to all our services, with specific adjustments made for the unique requirements of each service area, whether it is essay assistance or online exam or class support.
Section 1: Essay Services Cancellation Policy
For essay-related services, we prioritize delivering a product that meets the highest academic standards. However, in certain situations, clients may need to cancel their essay orders. Clients may request a cancellation under the following conditions:
Failure to Deliver Suitable Writers
If Best Online Exam Help is unable to assign an appropriate subject expert or writer to complete your essay according to your specified requirements, you may request a cancellation.
Upon notification of the issue, we will:
- Attempt to locate a qualified expert to take over the project to avoid service interruption.
- If we are unable to assign a suitable writer in a timely manner, we will initiate the cancellation process and offer a complete refund.
Breach of Agreement by the Client
If a client is found to be in violation of the terms and conditions of our service agreement, Best Online Exam Help reserves the right to cancel the assignment. Breaches of contract include, but are not limited to:
- Unauthorized sharing of confidential information or work provided by Best Online Exam Help with third parties.
- Intentional misuse of services, such as making unreasonable demands beyond the original service agreement.
In such cases, we will:
- Provide clear communication to the client regarding the specific breach.
- Issue a cancellation without a refund, as any contractual violation voids eligibility for reimbursement.
Missed Deadlines by Our Team
If Best Online Exam Help is unable to deliver your essay by the specified deadline, clients may cancel their order and receive a full refund. We are committed to meeting our clients’ deadlines, and any delays are taken seriously. However, if unforeseen events delay delivery, clients are eligible to:
- Request a cancellation with the option of a full refund.
- Accept alternative options, such as a discount or a new completion date, if preferred.
Unforeseen Events Leading to Non-Completion
In the unlikely event of unforeseen circumstances on our end—such as technical difficulties, power outages, or unexpected personnel changes—clients may be eligible to cancel their orders. We will provide:
- Timely updates on the situation and expected resolution.
- The option for clients to cancel and receive a full refund, should the issue prevent the timely completion of the assignment.
Additional Terms
- Notification and Responsibility: In cases where a cancellation request is due to an unexpected event on our end, Best Online Exam Help will initiate the cancellation and full refund as a priority.
- Limitations: For partial completion of work, we may issue a partial refund rather than a full refund, depending on the scope of work completed at the time of cancellation.
Section 2: Cancellation Policy for Exam and Online Class Help
Best Online Exam Help strives to provide reliable and supportive assistance for proctored exams, online classes, and virtual assessments. We recognize that flexibility is key to these services, and our cancellation policy for exam and class help is designed to address specific needs within this area. Clients are eligible for cancellations under the following circumstances:
Failure to Assign Suitable Subject Experts
If we are unable to find a subject-specific expert for your exam or class session within the agreed timeframe, you may request a cancellation.
In such instances, Best Online Exam Help will:
- Attempt to locate an appropriate subject expert to provide satisfactory assistance.
- If unable to assign a suitable expert, we will cancel your order and issue a full refund.
Breach of Contract by the Client
In the event of a contract violation, such as unauthorized access to or sharing of sensitive information, Best Online Exam Help reserves the right to cancel the service order.
In cases where a client breach affects our ability to provide services, we will:
- Provide written notification explaining the breach.
- Cancel the order without any refund, as contract violations void eligibility for compensation.
Delays or Missed Scheduled Times
If Best Online Exam Help is unable to meet the scheduled time for an exam or class session, resulting in your inability to complete or pass the exam, you may qualify for a cancellation and full refund.
Our policy provides options to:
- Cancel the session and receive a full refund if our team fails to meet the scheduled time.
- Opt for rescheduling or additional services at a discounted rate if preferred.
Unforeseen Circumstances Causing Non-Completion
In the rare event of technical issues or other unforeseeable circumstances that prevent us from completing your exam or class assistance as promised, you may be eligible for a cancellation and refund.
In such cases, we will:
- Provide clear updates on the issue and potential workarounds.
- Offer the option for a full refund if the issue remains unresolved.
Additional Conditions
- Refund Evaluation: Partial refunds may be applicable for services partially completed at the time of cancellation.
- Notification Requirement: Clients are required to inform us directly of their decision to cancel, and unauthorized communication with third parties may invalidate cancellation eligibility.
General Cancellation Terms
To ensure smooth processing, the following general terms apply to all cancellations, regardless of the specific service type:
Cancellation Request Timeline
All cancellation requests must be submitted within the active timeframe of the order. For ongoing services like tutoring or recurring sessions, please notify us as soon as possible before the scheduled session to facilitate prompt cancellation.
Investigation Period
Once we receive a cancellation request, Best Online Exam Help may require up to 10 business days to review and investigate the case. We will update you regularly throughout the process.
Processing Time
Approved cancellations will be processed within 7 business days. For payments made by credit card or online transfer, additional processing time may be required by your payment provider.
Partial Cancellations
For orders where partial completion has occurred, we may issue a partial refund based on the proportion of work completed, rather than a full refund.
Non-Cancellable Circumstances
Cancellations may not be eligible if the request involves:
- A client’s breach of the terms and conditions.
- Intentional misuse of our services.
- External factors beyond our control, such as third-party platform errors or client-provided incorrect information.
Contact for Cancellation Requests
If you believe you are eligible for a cancellation, please contact our customer support team and provide the following information:
- Full Name
- Order ID
- Service Type (Essay, Exam, or Class Assistance)
- Reason for Cancellation Request
- Supporting Documentation (if applicable)
Our team will review each case promptly and assist you through every step of the cancellation process.
At Best Online Exam Help, our priority is to provide flexible, high-quality service to all clients. We aim to address any cancellation requests with transparency, understanding, and efficiency. This policy is designed to support our clients’ needs while upholding the integrity and value of our services. Thank you for trusting Best Online Exam Help with your academic goals.